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You emailed us two days ago to notify us that our flight home from Barcelona has been cancelled, instructing us to sign in to our account to rearrange an alternative flight.'We have since been stuck in a constant loop of being asked to verify our account and being asked to change our password.'We've not been able to get through on the extortionately-priced phone line (repeatedly in a queue then eventually cut off).'Birinder Singh Tiwana posted: 'I applied for refund and compensation by filling a form on their website and got a customer reference number of seven digits via email which does not work on their complaint tracker system.'I tried to chat to their agents about this but the agent had no answer and disconnected the chat instead.'Mail Online has been inundated with calls and emails from customers who have been left stranded, broke and bereft because of the airline's cancellation crisis.Instead there is a link to click if they want to learn more about 'passenger rights'. spokesman Alex Neill said: 'Ryanair's approach to informing affected passengers about compensation falls woefully short.'It is legally required to spell out compensation rules when a flight is cancelled and, in our view, have so far failed to do that, leaving passengers hunting around for information.'This is another blow for the thousands of passengers who have already had to endure huge inconvenience as a result of this fiasco.Serious flight crew unrest exists with the possibility of crew action against company, including mass sick days and working to rule.'Pilot's are sick of threatening management conduct.

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