Communicator contact card not updating
As the Next Hop article points out, deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted.
A user can tell if the address book is completely downloaded when the “Address book synchronizing” status goes away when searching for a contact – as shown here: As been previously well documented, if you need to force the Lync client to download the address book immediately you can.
If it finds a with that users name Lync will try to use it by sending a Presence Request to the SIP Address in the IM field.
In the case where there is a failure, Lync sees the Contact Card, checks the IM Address field and tries to get the presence for that user.
The specific cause of this is that the end users have contact cards with the old IM address in their folder (Outlook 2013) or their Contacts folder (Outlook 2010) and the Lync client is configured to use Outlook as your Personal Information Manager.
To display information about a contact in an email message, Outlook first looks for the contact’s SIP address locally and then makes a remote procedure call (RPC) to Exchange Server if required.Recently there as been many reports of Presence issues with the Lync 2013 client.Here is a breakdown of three major known issues and what to do about them.Microsoft Outlook 2003 with the latest service pack and earlier versions of Exchange are compatible with Lync 2010 but do not support the full degree of integration described in this topic. Integrating Lync and Office provides users with in-context access to the instant messaging (IM), enhanced presence, telephony, and conferencing capabilities of Lync.Office users can access Lync features from within the Microsoft Outlook messaging and collaboration client and other Office programs or from a Share Point Server page.